Many customers who have spent at least half of their lives without mobile technologies feel lost in this new world. A great percentage of my customers apologize for what little they understand and seem to think they are the only ones without a handle on proficiency.
Here are some aspects of mobile phone operation that many of my customers are flummoxed by:
So many passwords for so many apps and services, and some need to be regularly changed.
What does an update do? Should I update or should I not?
What is the difference between data and Wi-fi? What is the cloud? What’s the difference between an email, a text and a direct message?
What is Bluetooth and what do I do with it?
People tell me my phone should be upgraded. Is that true?